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CK Swagworks is a small online fashion store operated by entrepreneur Victoria Dreyer. We are based in the lovely town of Turangi, which is located right at the bottom of Lake Taupo.
Our orders are currently shipped via CourierPost. Please read below for more information.
GENERAL SHIPPING FAQS
Q. "How often do you ship orders?"
A. One of our important business goals is to get all our orders out the door as soon as physically possible, because we believe it's important that you get your goodies fast.
Our home town (Turangi) has one courier pickup run per day, which takes place between 9am and 12pm every weekday. The store owner, Victoria, lives with Delayed Sleep Phase Disorder and chronic fatigue, which means that she's most alert and awake at night, so we've combined those two facts to maximise efficiency getting orders out the door.
Orders placed before 11pm on Monday, Tuesday, Wednesday, or Thursday, are guaranteed to be packed and on the courier the next morning. We also aim to process any orders that come through between approximately 11pm and 4am on the same courier, but that depends on the volume of orders the previous day, and also Victoria's health.
Orders placed after 11pm Thursday night are generally guaranteed to be out the door first thing Monday morning (or Tuesday morning if there's a holiday on the Monday), though we do strive to ship them earlier if we can.
Q. "How long will it take for my order to arrive?"
A. We use CourierPost's Next Day/Overnight service for all of our orders, which is the fastest shipping service available outside of major centres. Using this service, CourierPost aims to deliver on the next business day, but does not promise it.
CourierPost estimates 1-4 business days to metro addresses, though that can vary depending on local conditions at both ends. If there's a snow-storm going on or something, you may experience delays! They also advise to allow an extra 3 days on top of that for deliveries to rural addresses. From personal experience, I also recommend factoring in another day or two if you're in the South Island, because the ferries can be a little unreliable.
Q. "Will my order be sent tracked?"
A. Yes, all of our orders are tracked.
Q. "Will my order be sent signature-required?"
A. No. The vast majority of our customers prefer for their items to be sent non-signature, so we send all items non-signature by default. If you want your order to be sent signature-required, please Contact Us.
Q. "What kind of packaging material do you use?"
A. We primarily use eco-friendly compostable courier bags and paper mailers from R3Pack. We also use reused bubble wrap, to try and limit the amount of waste going to landfill. If you'd like to know more, please click here.
Q. "Can I pay extra for same day or express shipping?"
A. Sadly, no. We already use the fastest service available in our town, and there are no faster options available. You are welcome to collect your item if you happen to be passing through on your way to your destination, though! We're just a couple of minutes off State Highway 1, so it's only a tiny detour if you're taking the main trunk line from Auckland to Wellington.
FREE SHIPPING FAQS
Q. "Which items qualify for free shipping?"
A. As a general rule, Items priced $19.99 or above qualify for free shipping. Smaller items do not qualify for free shipping by themselves, but if you purchase any local item that has free shipping on it then free shipping will apply to your entire order.
For example, let's say you purchased a pair of Asuka Cherry Blossom Stud Earrings ($19.99, free shipping), and a couple of pairs of extra butterfly backs ($0.50, standard shipping) to go with them. Because I can put these in the same courier bag, if you buy them on the same order then the site will automatically give you free shipping on both. Yay!
Q. "Is there somewhere I can view all the local items that qualify for free shipping in one place?"
A. Yup, there sure is! Click here to view all the local items that qualify for free shipping.
Q. "Why don't ALL your items have free shipping?"
A. Great question! I'm all about the honesty, so let me explain. In order for me to offer free shipping to my customers, I need to be able to cover the cost of shipping within the price of the item itself. To put it simply, I use the profit from your purchase to pay for shipping instead of charging it to you separately, so I have to make sure I price the products enough to cover the cost of the courier for an item of its size and weight.
But, that doesn't work for items you tend to buy multiples of. I'd have to charge you too much per item, and that would make me feel kinda icky. I am a sole trader and it's really important to me that I try to operate fairly, for the sake of my customers. So, I made the decision to split my products into two groups: Items you tend to buy just one of, and items you buy in bulk.
For the items that you tend to buy just one of, I've included shipping in the price of the item. For the items you tend to buy in bulk, I charge the shipping separately so that I can keep the price of the individual items down. It's not a perfect solution, but it's one that I'm always thinking about and working to perfect.
It sounds super sappy, but there's no fun in it for me unless we're both happy with the deal. My goal is to make sure that we both get a fair deal and come away smiling. I never, ever want to make a profit at your expense. There's no joy in that!
Q. What about clearance items?
When something goes on clearance, I price it at cost + 15% and round it up to the nearest neat figure, so they do not include free shipping. But, contagious free shipping absolutely does still apply to them!
CHRISTMAS 2026 SHIPPING FAQS
Q. "I need my purchase by Christmas. What is the latest I can order?"
A. Including the time we need to pack and ship your order, we recommend the following cut off dates for the best chances of getting your parcel before Christmas:
- Business Address (Nationwide) - Pending.
- Non-Rural Addresses (North Island) - Pending.
- Non-Rural Addresses (South Island) - Pending.
- Rural / Non-Urban Addresses (North Island) - Pending.
- Rural / Non-Urban Addresses (South Island) - Pending.
The cut off time on these dates is midnight, though we will still attempt to ship any orders that come in after that time on the next outgoing courier, if we're able.
Q. "Are orders placed before these dates 100% guaranteed to arrive before Christmas?"
A. No. CourierPost does not provide guaranteed Christmas delivery. They will try their best, but there is no 100% guarantee. If you're purchasing for Christmas, then we strongly recommend that you order as soon as you can, because the sooner you order the more likely you are to get your parcel in time.
You can CourierPost's official policies here and the current volume of parcels on their network here.
Q. "Can you provide express delivery if I pay extra?"
A. Sadly, no. We are located in a small town, and there are no Express courier services available here.
Q. "Can I pick up my order? What is the cut-off time for pick up orders?"
A. Yes! You absolutely can pick up your orders, and we allow pick up right until Christmas Day itself. We are a home-based business, so we simply ask that you give us 24 hours notice so that we can make sure your order is ready to go.
Q. "I want to order early, but I don't want the recipient to see what it is. Can you gift-wrap my item?"
A. Absolutely! Just let us know, and we'll send your item gift-wrapped with a nice little card or label that has the recipient's name on it. Most of our jewellery items come in a gift box with a pretty purple ribbon. Larger items are folded and wrapped in paper. We can either use plain gold paper, or we can use Christmas themed paper. If you have any preferences, again, please just let us know.
Q. "Can I have my order sent directly to the recipient?"
A. Sure! Please let us know if you're doing this so we can include a card saying who the gift is from.
Q. "Can you send my order without marketing materials?"
A. Of course! Our parcels usually include a little thank you card with some information about who we are, a discount code for future purchases, and a couple of cute random, stickers. If you don't want the marketing materials included, just let us know and we'll leave them out.
Q. "I'm ordering presents for a few different people. Can you label them so I know which is which?"
A. Absolutely. As with all the options above, just send us a message and let us know who is getting what, and we'll make sure that the parcels are clearly labelled to make things easy for you.